Shipping Policy


1. Shipping Methods:
For shipping, we mainly use DHL, UPS, USPS, FEDEX etc, that depends on the place you are in.

2. Delivery Time:
Processing Time = Tailoring Time + Shipping Time
For some styles with complicated structure, beading and hand work, it may take a few more days for processing.

Normal orders: 10 to 18 days or earlier (from May to December)
Around 20 to 25 days (From Jan to April), This is peak season and the production time will be lengthy.
Processing time varies by category.
There will be some delays in shipping due to the impact of Covid-19.

3. Packing:
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag.

4. Shipping Fee
Our shipping fee rely on the total amount of your order and the country/region to which the dresses will be shipped.
After filling in the address on the checkout page, customers can view the exact freight charges.

5. Track You Package:
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.

6. Customs Duties
When the package arrives in the destination country, it will be subject to any customs duties or import taxes. These charges must be paid by the recipient of the package (it also applies to retail and wholesale clients). Unfortunately, due to the wide variation in customs policies and import taxes from different countries, we have no control over these costs or the ability to tell you what they are.

If you have any problems picking up your package, please keep in touch with us at support@viviyshop.com and we will assist you in getting your package back smoothly.

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