FAQsBelow FAQ are some common concerns of our clients before purchasing the ptoducts, if you have other questions, please just send it to firstname.lastname@example.org
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL, UPS, USPS, FEDEX, TNT etc.
A: Currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
A: 1. Add the desired item with its quantity to your shopping cart.
2. Click on the shopping cart icon.
3. Review your order and click on "CHECKOUT".
4. Check out as a guest or log in to place your order.
5. Confirm your order details and click on "CHECKOUT".
A: We can ship to these addresses, but it will take much longer time for shipping. we strongly recommend you offering a complete physical street address in order to ensure delivery of your package ASAP.
Q: When will I receive my items after I place an order?
A: Delivery Times = Tailoring Time + Shipping Time
Tailoring Time: All normal product will need 15-18 days to process, except the complicated handwork like beading, embroidery and tie dye will need 15-25 days to process.
Shipping time: 5 to 8 days.
A: Yes, sure. We can supply rush order service, it will need rush order fees, if you need the dress urgently, you can choose the shipping way Rush delivery. Please note the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.
A: Yes, we can do dresses in custom colors, and there is not extra cost. Please choose the "other colors" option when you check out, and leave your colors in order note when you check out.
A: Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:
Bust: ________ inch/cm
Waist: _______ inch/cm
Hip: _________ inch/cm
Hollow to floor: ________ inch/cm
A: We accept PayPal, Visa, MasterCard, Discover, and American Express.
A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our staff personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
A: Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
A: Hollow to floor is the length from your hollow (center of the collarbone) to the floor. When you measure it , please take the tape from your front to straight down to floor, with shoes on. You should stand upright and your feet should keep together. Please refer to Measurement Guide.
A: We can do custom made. And you can contact us for more information.
A: Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose.
A: Return Policy:
1. Please contact us within 5 days of receipt of the items and include your reason and photos for us to verify.
2. Products must be unworn and tried on fit and size only (unworn, unwashed, unaltered, undamaged, clean, free of lint and hair).
3. Once your request is approved, you should send us the item within 5 days (Please fold the dress inside out).
4. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. We shall begin processing your refund upon confirmation.
5. Once confirmed, we’ll refund you via your original payment method within 2-7 days (handling time depends on your payment method and bank). The original items and shipping costs will not be returned.
A: Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
It generally takes us up to 3 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.
For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 3 business days but may take longer during our busy time of year (January - April).
It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.
A: We are sorry that we cannot provide that service now. As a formal and reliable company, we always prepare items with high quality and also cooperate with trustworthy delivery companies such as DHL, UPS, FedEx and USPS to ensure the safety of parcels.
After placing the order, you can check the order status on our website or email us for details at any time. Once your order is shipped, a confirmation email including the tracking number will be sent out so that you can track the parcel on the corresponding delivery company website.
A: Yes, please contact us, then we will give you lowest price.