FAQS

Below FAQ are some common concerns of our clients before purchasing the ptoducts, if you have other questions, please just send it to support@viviyshop.com

 

Q: Do you have a real store in any country?

A: Currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.

 

Q: Where can you ship to?

A: We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. Usually we ship dresses by DHL, UPS, USPS, FEDEX, TNT etc.

 

Q: When will I receive my items after I place an order?

A: Delivery Times = Tailoring Time + Shipping Time
Tailoring Time: All normal product will need 10-15 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 15-20 business days to process.
Shipping time: 5 to 8 days.

 

Q: Can I get my order faster?

A: Yes, sure. We can supply rush order service, it will need rush order fees, if you need the dress urgently, you can choose the shipping way Rush delivery.Please note the date you need the dress, we will put your order on prior schedule and make sure you receive it on time.

 

Q: Can I place dresses in other colors? Any Extra Cost?

A: Yes, we can do dresses in custom colors, and there is not extra cost.Please choose the "other colors" option when you check out, and leave your colors in order note when you check out.

 

Q: Can I order dresses in custom size? Any Extra Cost?

A: Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:
Bust: ________ inch/cm
Waist: _______ inch/cm
Hip: _________ inch/cm
Hollow to floor: ________ inch/cm

 

Q: What payment methods do you accept?

A: We accept Paypal, Visa, MasterCard, Discover, and American Express.

 

Q: What kind of warranty or guarantee do you offer on your products?

A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

 

Q: What is the best way to choose my size?


A: Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

 

Q: Can I change the design of a dress?
A: We can do custom made. And you can contact us for more information.

 

Q: Is it free shipping?

A: Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose.

 

Q: What is your Return Policy?

A: Return Policy:
We can not accept orders which buy multiple pieces to choose one,this is not part of our return policy. All additional costs incurred need to be borne by the customer.
1. Contact us within 48 hours of receiving the dress.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. Product must be unworn and only tried on for fit and sizing (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc).
4. Once your request is approved, you should send us the item within 5 days. You can send it using the local postal service (you shall bear the shipping cost).
5. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
6. Once confirmed, we’ll refund you via your original payment method within 7-10 days (handling time depends on your payment method and bank). The original and return shipping costs are non-refundable.

 

Q: Where is my refund?

A: Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
It generally takes us up to 3 business days to process a refund and then it can take your bank some additional time to get the funds back into your account. Once the refund is processed on our end, we will email you a confirmation.
For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. This can take up to 3 business days but may take longer during our busy time of year (January - April).
It usually takes 3-10 business days for the funds to be credited to your account, depending on your bank or payment service. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.Your bank or payment service may levy a small transaction charge.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the timeframe shown above, please Contact Us, and we'll get back to you as soon as possible.

 

Q: Do you offer Cash on Delivery (COD)?

A: We are sorry that we cannot provide that service now. As a formal and reliable company, we always prepare items with high quality and also cooperate with trustworthy delivery companies such as DHL, UPS, Aramex and Post Office to ensure the safety of parcels.
After placing the order, you can check the order status on our website or email us for details at any time. Once your order is shipped, a confirmation email including the tracking number will be sent out so that you can track the parcel on the corresponding delivery company website.

 

Q:Can i get extra discount for several pieces dresses?

A:Yes,please contact us,then we will give you lowest price.

 

If you can’t find the answers to your questions from our FAQ page, please email to us: support@viviyshop.com,  and we will reply to you in 24 hours.

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