If you are not satisfied with the order you received, we will gladly accept your timely return. Please contact our Customer Service to initiate the return process within 5 days upon receiving your item(s).

A. Contact Information
Customer service name: Anna Chang
Email: support@viviyshop.com

B. Return Process
Please follow our guide:
1. Please contact us within 5 days of receipt of the items and include your reason and photos for us to verify.
2. Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached.
3. Once your request is approved, please send the item to us within 5 days (Please fold the dress inside out).
4. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request. We shall begin processing your refund upon confirmation.

C. Refunds
1. Once confirmed, refunds will be processed within 2 days after we receive your package. The refund will be issued to your original payment account.
2. The original shipping fee and insurance are non-refundable.

It usually takes 2-7 business days to process a refund. If you haven’t received the refund within 7 working days, please check your bank account again. Then contact your bank or credit card company. If you’ve done all of this and you still have not received your refund, please contact us at support@viviyshop.com

Please note: We do not accept returns for try-order. If you just need one dress, please do not order more than one dress and return other dresses you do not like, this is not part of our return policy, thank you for your understanding!


D. Order Cancellations
1. We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
2. Orders can't be canceled once the parcel is shipped out.
If you need to cancel your order, please contact us for help.


E. Other Notes of Our Return Policy
For Custom Order
Items in customized sizes, styles, or colors cannot be returned because they were tailored to you. Nevertheless, we shall discuss with you methods that may be helpful.

Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the item is defective or mis-shipped. We have made every effort to match the true color to the screen color. Your understanding will be greatly appreciated. However, If you are confident that you have received a wrong color item (for example, you ordered red, but we sent you blue), please contact customer service E-mail: support@viviyshop.com and send photos of the dress for us to confirm the color. As long as we confirm the color is wrong, we will make the correct color dress for you for free or send you refund.

Thanks for reading.